Frequently Asked Questions

Yes — PDF export is available on all plans. Free-plan exports include a watermark and omit evidence images; Starter, Pro, and Business plans and $39 one-time walkthroughs get clean PDFs with evidence frames, plus email delivery to subcontractors.

Yes — visit walkpunch.com/demo to explore a sample project, or download a sample report at walkpunch.com/sample-report.pdf to see what an exported punch list looks like. When you're ready, the Free plan lets you process one walkthrough of your own with no credit card.

Yes — on the login or signup page you can choose "Sign in with Google" instead of setting a password. This creates or links your WalkPunch account to your Google email automatically, and you can still use email/password login later if you prefer.

There is no native app to install. WalkPunch runs entirely in the browser — you can record on your phone and upload the video directly from your mobile browser. For large files (over a few hundred MB), a desktop browser often gives a more reliable upload experience. Once a video is uploaded, processing and review work equally well on mobile.

Yes — WalkPunch sends a small number of automated emails based on where you are in the workflow: reminders to create your first project, upload your first video, review a completed punch list, and add vendor contacts. WalkPunch may also send occasional upgrade suggestions if you are on the Free plan or a request for feedback after you have approved punch items. All emails go only to confirmed accounts. You can unsubscribe at any time using the link in any email.

Project, upload, and review pages are private to your account, so WalkPunch asks you to sign in first if you are signed out. Once you sign in, you are taken straight to the page the link pointed to rather than the dashboard.

Yes — a project can contain multiple walkthroughs. Each upload uses your account allowance: 1 lifetime walkthrough on Free, or 5, 25, or 100 per month on Starter, Pro, or Business; deleting an older walkthrough does not restore that allowance. If needed, buy a one-time walkthrough, upgrade, or wait for the next month.

No — evidence frame capture (video screenshots tied to each punch item) is included on the Starter, Pro, and Business plans and with a $39 one-time walkthrough. The Free plan includes watermarked PDF export and basic trade classification, but frames are not attached to exported items. You can upgrade or buy a single walkthrough at any time from the Pricing page.

When you reach the active-project limit, delete an unneeded project or upgrade your plan. Walkthrough allowances are lifetime on Free and monthly on subscriptions, and deleting an upload or project does not restore a used allowance. You can buy a $39 one-time walkthrough, upgrade, or wait for the next monthly allowance.

Yes — you can buy one full-featured walkthrough for $39 with no subscription required. It includes private evidence frames, trade-grouped PDF export, and vendor delivery, just like a paid plan. Purchase it any time from the Pricing page or when you hit a plan limit.

The Business plan ($199/month or $1,990/year) is built for high-volume teams: 250 active projects and 100 AI walkthroughs per month, plus PDF export, email delivery to subcontractors, all trade categories, evidence frame capture, vendor contact management, and priority support.

Yes — Starter, Pro, and Business plans are all available on annual billing at a discounted rate (roughly 2 months free, about 17% savings versus monthly). You can switch between monthly and annual on the Pricing page before checkout. Annual subscriptions are billed as a single upfront charge and renew yearly.

The Vendor Directory (/vendors) stores subcontractor contacts by trade, including name, email, and phone. With paid features, assign vendors manually or use Auto-Assign when one vendor clearly matches a trade, then email item PDFs or consolidated trade packets.

Yes — WalkPunch has a library of step-by-step guides at walkpunch.com/learn. Topics cover how to record an effective walkthrough, how to organize a punch list, and how to use features like vendor assignment and PDF export. The Guides link is also in the site footer.

Evidence frames are video screenshots automatically captured at the moment each punch item is mentioned in your narration. They are attached to the corresponding punch item and appear inline in PDF exports and emails to subcontractors, so recipients can see exactly what you were pointing at — no video access needed. Evidence frames are included on Starter, Pro, and Business plans and with a $39 one-time walkthrough.

Yes — from the punch list review page you can edit any item's title, description, location, trade, and priority. You can also update the status of an item (draft, approved, in progress, or completed), reorder items, assign a vendor, or delete items that are not relevant. Changes are saved immediately.

Yes — from the project detail page you can drag and drop items to reorder them within each trade group, and the new order is saved automatically. You can also move items up or down from the punch list review page. Items are displayed ordered by their assigned sequence within each trade category.

Each punch item has one of four statuses: Draft (AI-generated, awaiting review), Approved (reviewed and accepted), In Progress (work underway), or Completed (work finished). You can update the status from the punch list review page or the project detail page. Tracking statuses helps you monitor outstanding work across a project.

Yes — from the punch list review page, click Export PDFs to download a ZIP containing one PDF per trade. Each PDF includes item details and any evidence available to that walkthrough; Free exports are watermarked and omit evidence images.

Yes — use Delete on the project page after exporting anything you need. WalkPunch will not delete a project while one of its walkthroughs is queued or processing; after processing finishes, deletion permanently removes the project, walkthroughs, punch items, evidence, delivery records, and stored video files.

To protect your account and your subcontractors from accidental repeat sends, WalkPunch limits how often some actions can be repeated: consolidated trade packets can be sent up to 6 times an hour and individual item emails up to 30 times an hour, with a generous daily cap on uploads. If you see this message, wait a little while and try again.

Yes — click the chat bubble in the bottom-right corner of any page to talk with Riley, our support assistant. She can answer questions about your account, plans, and how WalkPunch works, any time of day, and can hand you off to our team for anything she can't resolve.

If a payment fails your subscription is marked past due and you keep access to your paid features for a 5-day grace period. During that time you can update your payment method through your billing portal. If payment is not recovered before the grace period ends, your account is automatically downgraded to the Free plan. A successful payment clears the past-due status immediately.

Yes — if you cancelled but your current billing period has not yet ended, you can reactivate from the Billing page to keep your plan without interruption. If your billing period has already ended and your account has returned to the Free plan, you can re-subscribe at any time from the Pricing page.

Yes — if WalkPunch helped you close out a project faster, you can leave a review at walkpunch.com/review. After you approve punch items on a walkthrough, WalkPunch may also send a short email asking for feedback. Reviews help other contractors find the tool.

WalkPunch's Terms of Service are at walkpunch.com/terms and the Privacy Policy is at walkpunch.com/privacy. Both are also governed by the Archieboy Holdings master terms and privacy policy linked from those pages.

Yes — there is a coupon code field on the Pricing page. Enter your code before selecting a plan and it will apply a discount to your first subscription invoice. Codes are typically single-use and shared through WalkPunch partner and promotional offers. An invalid or already-used code will show an error before you reach checkout.

Record a narrated phone walkthrough, upload the video to a project, and WalkPunch transcribes it into an editable punch list organized by location, trade, priority, and sequence. Processing runs in the background and you are notified when the list is ready; paid-plan and one-time walkthroughs also include private evidence frames.

The Free plan lets you try WalkPunch without a credit card: 1 active project, 1 lifetime AI walkthrough, watermarked PDF export, and basic trade classification. It’s great for testing the workflow before upgrading or buying a single walkthrough.

The Starter plan ($29/month or $290/year) includes 10 active projects and 5 AI walkthroughs per month, plus email delivery to subcontractors, all trade categories, evidence frame capture, PDF export, and vendor contact management. If you need to process more than 5 in a month, you can buy a one-time $39 walkthrough without upgrading. There is no free trial — use the Free plan to test the workflow, then upgrade when you need more capacity.

The Pro plan ($79/month or $790/year) includes 100 active projects and 25 AI walkthroughs per month, plus PDF export, email delivery to subcontractors, all trade categories, evidence frame capture, vendor contact management, and priority support. Need more room to grow? The Business plan raises those limits further.

You can change plans from the Pricing page or the subscription page in your account. Upgrades take effect as soon as the payment change is confirmed and are prorated for the rest of your billing period; downgrades take effect at the end of your current billing period. You will receive a confirmation email when the change is applied.

You can cancel from the Billing page in your account. Cancelling will stop future recurring payments; your access to paid features continues until the end of your current billing period. If you need an immediate cancellation or have questions about refunds, please contact support from the Contact page and include your account email and plan details so we can help.

Your original walkthrough video and extracted evidence frames are stored privately. WalkPunch uses short-lived access links inside your account and embeds selected evidence in PDFs or vendor emails only when you choose to share it; recipients do not receive access to the original video.

From the Dashboard click New Project. You can add a project name, address, client name, job number and notes. Projects are the container for walkthroughs and vendors; project settings and uploads are accessible from the project detail page.

WalkPunch checks your video before processing and tells you right away if the file can't be read, has no audio track, or has no clear spoken narration, so you can re-export or re-record while describing each issue out loud. Very long recordings may need to be split into shorter videos. Other processing failures are retried automatically; if a walkthrough still fails, contact support with your project name, walkthrough title, and approximate upload time.

To reduce spam and automated submissions, the Contact form can be protected with Cloudflare Turnstile (a lightweight CAPTCHA). If keys are configured you may be asked to complete a quick verification when sending a message. If you have trouble submitting, try another browser or email us directly at hello@walkpunch.com.

Yes — WalkPunch sends your walkthrough audio to OpenAI's transcription service during processing to create a transcript with word-level timestamps, and uses an AI model to turn that transcript into punch items. If transcription fails, the walkthrough is marked as failed and you can contact support with your project name so we can look into it.

WalkPunch accepts MP4, MOV, and M4V video files up to 512 MB. Anything recorded from an iPhone or Android works fine. Other formats (WEBM, MKV, AVI) are not supported — if your upload is rejected with "Invalid file type", check the extension and re-export or convert to MP4 before uploading. If your file is larger than 512 MB, try compressing or splitting the recording. Contact support with your project name and walkthrough details if upload problems persist.

Paid-plan and one-time walkthroughs let you assign vendors and email an individual item PDF from the review screen. You can also send consolidated trade packets with secure, no-account completion links, where each vendor can view assigned items and report the work complete. Manage contacts in the Vendor Directory and use Auto-Assign to match unambiguous trades.

Processing time depends on video length, but most walkthroughs complete in minutes. You can close the tab — processing happens in the background on our servers. WalkPunch will send you an email when your punch list is ready to review, and you can also check back on your Dashboard or project page at any time.

A useful walkthrough document groups issues by room, trade, priority, and evidence. WalkPunch handles most of that structure automatically after upload, and you can review the full process in our guide: How to Organize a Walkthrough Document.

We extract word-level timestamps from the transcription and attempt to match each extracted issue text to the transcript to find the nearest timestamp. When you click a timestamp in the review UI, the player seeks to that moment so you can see the original context.